License Issue

[Christina]

Hi there, I’m having an issue with my license. I have two licenses (one expired, one valid). I noticed one of my sites was using the expired key and I wanted to update it. When I navigate to Events > Settings > Licenses there is no field for me to add in the key. Just a paragraph of text. Have you seen this? Any thoughts?

[Jonah]

Hi Christina,

It could be due to a conflict with another plugin but more likely a too out of date version of our plugin, that it has trouble connecting to the update server. I would suggest manually downloading and updating the plugin and then you should see the license key fields like before. Let me know if not or if you need any help manually updating.

– Jonah

[Author]

Posts