License Issue with migrated site

[Jonathan]

Here is the license key in question: /* deleted for safety

We recently redeveloped and migrated this site from it’s original hosting, and I’m afraid that the license will not work on the new site. I have removed the license key and the plugin on the old site, which for now is still online at http://adz.ntv3.io. The new live site is https://www.anduzzis.com.

I am unable to access ticket sales functionality or updates at the primary domain. Can someone please help with this?

[Geoff B.]

Good evening Jonathan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the license issue you have bumped into after migrating.
I would love to help you with this topic.

I am unable to access ticket sales functionality or updates at the primary domain. Can someone please help with this?

First off, I believe the ticket sales issue functionality issue is caused by the fact that you are using a dated version of Event Tickets Plus.

To work properly with Event Tickets (and WooCommerce), you have to make sure that the version of Event Tickets Plus you are using has been released more or less around the same time as your version of your other the Events Calendar plugins.

In this case, I would start by updating to Event Tickets Plus 4.6.2.

If that still does not work, you might need to perform a testing for conflict procedure.
Try temporarily reverting back to a default WordPress theme such as twenty-sixteen to see if that helps.

As for the migration, the good news is that you should totally be able to move your license keys without a problem. In fact, here is an article to help you achieve that: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know how that goes.

Best regards,
Geoff B.

[Jonathan]

Thanks, Geoff.

Got it. The problem is, though, that I cannot update from WordPress because I am getting the message:

>There is new version of Event Tickets Plus available but your license key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new one.

As I’ve said, I have already removed the license key from the old site. According to the link you sent, the next step is to “Disconnect” the License Key from the Original Site … herein lies my problem. This license key is not in my account. Someone else originally built the old site and purchase the license on behalf of the customer. The new site is for the same customer, and we did not change anything about how events/tickets work. The functionality was essentially cloned over. Thus, we are attempting to use the same key on the same domain, at a different host. But for some reason, it’s not being recognized that there is only one site with this license key.

[Jonathan]

Any new word on how to resolve this?

[Geoff B.]

Good evening Jonathan,

Thank you for writing back.

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

The problem is, though, that I cannot update from WordPress because I am getting the message.

In this case, your best bet is to perform the initial update manually:

1. Deactivate and delete Event Tickets Plus
2. Download the latest version from https://theeventscalendar.com/my-account/downloads/
3. Use WordPress’ built-in “Add plugin” and upload the plugin.
4. Activate Event Tickets Plus

This will not remove the message or enable you to update automatically, but it should fix the functionality issue. In other words, it will buy you some time.

As for the license key issue, I understand what you mean.
Technically license keys belong to accounts (customers), not websites.

In your case, this means that it belongs to the original developer.

To solve this here are the different options available:

1. Ask the original developer to handover its account to your customer (if that is possible), providing you with complete control
2. Upgrade your current license to a business license to accommodate your client (by using your license keys)
3. Open up an account in your clients’s name so that they have complete control of their licenses (usually the preferred approach)

Let me know how that goes.

Best regards,
Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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