License Expiry

[Mark]

I got an email saying that my license would expire soon, but I’ve pre-purchased annual license fees ahead of time. I’ve logged in and my account also shows that my license expires soon, but I should be paid through 2018. Help!

[Cliff]

Hi, Mark.

I see you purchased 2 separate PRO licenses, one that expires on March 4, and one that expires on July 28, both in 2017.

Is this correct (e.g. you do have 2 different sites using PRO)?

If yes, please provide the order# you’re referring to that shows we received a renewal for you, then we’ll research a little further.

Thank you.

[Mark]

I only have one site. I figured buying it early would just extend my
license, no? That July purchase was intended to extend one expiring to next
year.

Sent from Mobile

[Cliff]

Gotcha.

Renewals only happen via the email we send about it or you can click the Renew button at https://theeventscalendar.com/license-keys/

Since that transaction is from so long ago, I’ve deactivated that license and added 15 months (bonus for early renewal? why not!) to the license that’s registered on your site.

Please do check your License Keys page and see if everything looks good to you.

Thanks!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts