License # doesn't save

[Houman]

I am able to input and verify the license # for the community add-on but on next visit to the page, the license # is no longer listed!

[George]

Hey @Houman,

I’m sorry to hear this!

1. What version The Events Calendar is active on your site?
2. What version of Events Calendar Pro is active on your site?
3. What version of Community Events is active on your site?
4. What version of WordPress itself is running on your site?

These details might seem unimportant but there could be a version-number inconsistency preventing things from saving correctly here.

Thanks in advance for this information!

— George

[Houman]

Events Calendar v3.11.2
Events Calendar Pro v3.11.1
Community Events v3.11
Wordpress v4.2.4

[George]

Hey Houman,

If you go to http://theeventscalendar.com/my-account/license-keys, is your site listed there?

If so, disconnect it with the “Disconnect Now” link – then try saving the license key on your site again, and see if it helps at all.

This process may help.

Let me know what you find!

Thanks,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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