License

[Patricia]

Hi Rebecca,

I visited your site today and it looks like you solved the problem with the Deprecated notices, right? We have changed the way assets are loaded in our plugins and updating all of our plugins (both free and premium) should solve the problem.

Regarding the license error, I would recommend you to contact your hosting provider again and ask them to check if there’s anything else they can do to allow the connection between your site and our License server: we believe this is a server limitation because we tested different License Keys on your dev site and none of them worked (while the same license keys were running perfectly on different websites/hosting providers).

Thanks!

Patricia

[northbranch nature center]

Patricia: We are still getting the deprecated notices. Rebecca

[northbranch nature center]

This iPage’s answer to the license problem. See attached. We have now spent hours and hours on this problem for weeks and weeks. We need to get it resolved.

[Patricia]

Hi Rebecca,

Our apologies for the delayed response!

I’m sorry to hear you are still having problems to activate your license key. We still believe this a server limitation, especially because your IP is not being blocked by our license server.

As a next step, please check your wp-config.php file and see if this line is present:

define( 'WP_HTTP_BLOCK_EXTERNAL', true );

If your site is blocking external HTTP requests we will be unable to validate your license and you will see the “Sorry, Key validation server is not available” message in your Dashboard. Please delete the above constant or set it to false to solve the problem.

It is also possible that your hosting provider has a security mu-plugin enabled. Some security plugins, depending on their settings, may also block the validation process. I would recommend you to ask your hosting provider if they have a security plugin, temporarily disable it and check if the license key is validated after this change.

Regarding the deprecated PHP notices in your log, they are not related to the license key issue: We have changed the way assets are loaded in our plugins and updating all of our plugins (both free and premium) should solve the problem. Please update both The Events Calendar and Events Calendar PRO to latest versions to solve this problem.

I hope this helps! Let me know if you have any other questions and I’ll be happy to assist!

Best Regards,

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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