Licence Renewal – licence out of installs

[mobius]

I have renewed the licence but the site will not let me in to settings and if I try to update then i get a message saying that the licence js valid but out of installs. I am only using on one site and trying to update.

[Courtney]

Hi there

Can you check on the sites using your license at My Account » Licenses https://theeventscalendar.com/license-keys/?

If you see a site that needs to be disconnected, you can do that at this location and then add your license again to your existing site at Events » Settings » Licenses.

Does that work for you?

Thanks
Courtney 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts