licence key issues

[ashlee]

Hey having issues putting the licence key in. I have downloaded the plugin but no area has appeared to put the licence key in. I do not want to delete and reinstall as all my events are already in there. I also have another issue when I first downloaded events pro I accidentally replaced my events tickets pro key thinking it was the area for events pro now everytime I put the old events ticket pro key in it replaces it with the events pro key which obviously wont validate.

Please help asap!

Ashlee

[Nico]

Hi there Ashlee,

Thanks for getting in touch and sorry to hear you are having some troubles setting up our plugins!

First of all let me say that event if you remove the plugin from the site the events data is kept in the database so when you re-install the plugins, it will be there for you.

Regarding your licenses keys please take a look at this article: Finding and inputting your license key. Basically after plugin activation the license key fields should be available in WP-Admin > Events > Settings > Licenses, one input for each product license.

I’m not sure about the conflict you are having with Event Tickets Plus, as I don’t see you have an active license for it (at least not in this account). Can you clarify on that?

Best,
Nico

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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