Licence disapeared

[Arjan Mulder]

Dear Modern Tribe,

Last week I upgraded my licence for The Events Calendar Pro to Business and orderd Event Tickets Plus (Order #1329273). After the checkout I have Event Tickets Plus licence in my account, but The Event Calendar Pro disapeared. What happend? I did pay for it. Can somebody help?

Kind Regards,
Arjan

[Caroline]

Hi Arjan,

Thanks for reaching out, and I’m so sorry for the trouble here! We’d be more than glad to see what we can do to get this sorted for you. Would you mind dropping us a quick email from our contact form with your order numbers and your license keys for Events Calendar PRO and Event Tickets Plus? (Please select the option “Help accessing my account” from the drop-down menu to display the full email form.)

https://theeventscalendar.com/contact/

Thanks again, and we’ll see you over in email!

[Arjan]

Hi Caroline,

I did that a few days before, but I didn’t get a response. I will try again!

Kind Regards,
Arjan

[Caroline]

Hi Arjan,

Oh no, I’m so sorry to hear that! It looks as though we may not have received your previous email, but this one seems to have landed in our inbox just fine–we’ll make sure to research this and follow up with you as soon as possible! 🙂

I’m going to go ahead and close this thread out so we can continue our conversation over in email. Thanks so much, and please don’t hesitate to follow up with a new thread if there’s anything else we can do to assist!

[Author]

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