late renewal

[John]

We have taken over updating our website from our vendor and this plugin expired last week. I need to renew it, but with my credentials. What is the best way to handle that?

[Caroline]

Hi John,

Thanks for getting in touch! If you have full credentials for your vendor’s account for TheEventsCalendar.com, you can log in at any time to pay for plugin renewals, even after licensing has expired (and you can change the email address on file to your own, if needed). However, if you’re lacking the necessary credentials to perform this login, we can assist with manually reassigning the email address on file with the previous account holder’s written permission. If you should need assistance with this, you can reach out to us via email using the email form provided here.

I hope that helps! Thanks again, and let us know if you should have any other questions!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts