Key validation server not available

[Carrie Christensen]

I’m getting the error “Key validation server not available” when registering my new license key for PRO. I just want to make sure it’s a temporary thing.

Thanks!

[Brian]

Hi,

Sorry for the issues you are having. I can help resolve this with you.

Please note the license keys are not needed for the plugin to work, they are only needed for automatic updates.

To get some information about the issue can you please try downloading this simple plugin called Validate URL:

https://www.dropbox.com/s/nyugz86o4401ayg/validate-url-.7.zip?dl=0

After Activating go to Tools > Validate URL

Enter in these two urls:

https://theeventscalendar.com

https://tri.be/

As well as these two IP addresses:

https://162.243.159.176

https://50.116.28.27

And let me know the response code you get.

If none of those are able to connect it means the site is blocked from accessing our servers and you would have to whitelist those ip addresses or check the connection if no sites are accessible such as https://google.com from the validator url check.

Let me know what you find out.

Thanks

[Carrie Christensen]

Hey Brian, my install is on a local LAMP setup, so could be my internal firewall. I’ll just not worry about it until I’m up on a public server. Thanks for your response and help!

[Brian]

Great glad it helps narrow it down. If you have issues when you are live let us know.

For now I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Author]

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