"key is out of installs"

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  • This topic has 11 replies, 5 voices, and was last updated 7 years, 1 month ago by Shelley Henderson.
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  • April 9, 2017 at 3:12 am #1267271
    Shelley Henderson
    Participant

    Bought a single-site license on April 1, 2017 — expires on April 1, 2018. Worked fine initially.

    Now getting “out of installs” message. Not there yesterday. Haven’t installed the key anywhere else. I see at least two other threads with similar problem.

    Kindly advise.

    April 9, 2017 at 3:38 am #1267282
    Nick
    Participant

    Shelley

    I can’t offer a solution but I came here as I have the same issue. I noted a few other similar responses so I suspect its an unintended ‘feature’ that has been added by Modern Tribe.

    Nick

    April 10, 2017 at 1:21 am #1267449
    David
    Participant

    Hi,

    Same issue on my website.
    I tried to remove the key (save), enter it again (save again), but it didn’t do the trick.
    Waiting for a fix.

    Alex

    April 10, 2017 at 6:27 am #1267542
    Denise
    Participant

    Same. Looks like a known issue. I noted a few other similar responses in the forums. Playing “Wait & See” this morning. Hope it gets fixed soon.

    April 10, 2017 at 8:19 am #1267647
    Nico
    Member

    Hi there,

    Thanks for the report and sorry to hear about this issue 🙁

    We recently updated our plugin licensing system but – unfortunately – it looks like a few kinks still need to be worked out. We could narrow the issue down to URLs including hyphens, and our devs are working on a fix for this right now. I’ll give you a heads-up when the fix is released!

    Thanks for your patience in the meantime,
    Best,
    Nico

    April 10, 2017 at 12:43 pm #1267869
    Nico
    Member

    Good news! A fix for this issue has been pushed to the plugin licensing system 🙂

    Can you please let me know if this fixes the issue for you?

    Sorry for the hassle once again,
    Best,
    Nico

    April 10, 2017 at 1:54 pm #1267910
    Shelley Henderson
    Participant

    Nico,

    I am happy to hear that a fix has been found and pushed… but where do I find the fixed code? The downloads page shows a version from March.

    Shelley

    April 10, 2017 at 1:58 pm #1267913
    Nick
    Participant

    Shelley

    I haven’t been able to look at my install yet but I imagine that the code fix will be at Modern Tribe’s end and you shouldn’t need to do anything

    April 10, 2017 at 2:03 pm #1267915
    Shelley Henderson
    Participant

    Ah. My confusion.

    I just checked and am no longer seeing the error message.

    Thank you to all.

    Shelley

    April 11, 2017 at 2:52 am #1268135
    Nick
    Participant

    Nico

    Yes that has worked for me.

    April 11, 2017 at 11:43 am #1268465
    Nico
    Member

    Stoked to hear. Thanks for confirming folks 🙂

    Hey Nick thanks for helping out Shelley. It was a tweak on our license validation server indeed.

    I’ll go ahead and close out this thread, but if you need help with anything else please don’t hesitate to create a new one and we will be happy to assist you.

    Best,
    Nico

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