Hi ypgroup,
I apologize for any miscommunication here. Since this forum is for pre-sales questions and not support, my suggestions in the other thread were only superficial. We do our best to provide more in-depth support for our PRO customers in the PRO Forum. You can see by searching there that we have helped other folks using Karma in the past. We’d be happy to give you same attention.
That being said, we can not always resolve issues, particularly theme conflicts. I would be willing to discuss a refund with you via email (pro /at/ tri.be) if you’d like to go that route. But I hope you’ll head over to the PRO Forum and post there so we can get you the help you need.
Best,
Leah