Just upgraded to 3.10 and am getting timeout errors

[Barry]

Hi Anthony,

If you need to you can roll back to 3.9.3 (for Events Calendar PRO and The Events Calendar – in Filter Bar’s case you would need to roll back to 3.9).

• Events Calendar PRO and other premium versions can be downloaded here (you should be able to select any older versions your license(s) entitled you to)
• Older versions of The Events Calendar can be obtained here

It is important that you keep all your plugins in sync so far as is possible so, in your case, if you decide to downgrade, please ensure that they are all 3.9.x version numbers.

Please do take the precaution of making a backup before completing this step (and of course make yourself aware of how to restore that backup).

I hope that helps and our apologies for the continued disruption.

[Anthony]

Hi Barry,

I reverted back to V3.9.x and the speed is significantly better. All events are displayed in around 10-12 seconds instead of timing out.

I will try 3.10 again once you have the issues fixed.

Tony

[Barry]

Great, I’m glad that worked as a temporary solution.

I’ve linked this topic to the corresponding report on our internal bug tracker and we’ll do our best to keep you posted on the fix.

[Tony Bell]

Hi folks,

I too am getting this timeout with 3.10 For me it is a client’s demo site. I imported a CSV from their current site which added 16,000 events (!) and am now getting the same 30s time out.
http://www.tonybelldesigns.com/?post_type=tribe_events

For me this is not critical as I am still in development mode and the import was very raw (it includes past events). By excluding the 10,000 (!) past events I suspect it will resolve my problem. It does beg the question though – is there a tool to purge past events on an automated basis?

Tony

[Barry]

Hi Tony,

I’m not aware of any tools that currently exist for this purpose – though there is at least one which can non-selectively clean out all event data (see here – do note it isn’t an official Modern Tribe plugin however and we do not support it here).

If you’ve got further questions on this – though there may not be too much we can offer up for this one – please do go ahead and create a new topic of your own, as we try hard to stick to one problem/issue and one user per topic 🙂

Thanks!

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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