Just renewed WooTickets, probally should have got Event Tickets

[stellarblue]

We just renewed our license key for WooTickets on our site algomapac.com (now “disconnected”) but realize now we probably meant to purchase the key newer Events Tickets plugin. Can we please get the license transferred?

Also, we were trying to update all the plugins on the site, and thought by disconnecting the license from the live production site we’d be able to test everything on a staging site first, but don’t see anyway to reconnect to license.

For background, after updating everything, we were at the follow versions for the plugins:

The Events Calendar – 4.0.5
The Events Calendar: WooCommerce Tickets – Version 3.7
WooCommerce – Version 2.5.1

… but continued to get “To begin using WooTickets, please install the latest version of The Events Calendar” (thought that as the latest version as far as we know). We assume by getting the newer Events Plugin, this will be fixed.

Thanks for the help!

[Geoff B.]

Good evening Dustin and welcome back!

Thank you for reaching out to us.
We will gladly try to assist you on this topic.

We just renewed our license key for WooTickets on our site algomapac.com (now “disconnected”) but realize now we probably meant to purchase the key newer Events Tickets plugin. Can we please get the license transferred?

Great news. Actually, you should automatically receive the license to Events Tickets Plus just from being one of our awesome clients.

It should appear under your licenses within 24 hours. If, for some reason it doesn’t, please let us know.

Also, we were trying to update all the plugins on the site, and thought by disconnecting the license from the live production site we’d be able to test everything on a staging site first, but don’t see anyway to reconnect to license.

Well, technically, removing the license from the live website should allow you to input the license in the staging website which in turn should let you upgrade to the latest version of the plugin.

Once that’s done, you can just remove the license from your staging license and put it back on the live production website.

Perhaps reading the following article will prove helpful.

That being said, to get rid of the message, you will absolutely need the Events Tickets Plus plugin as WooCommerce Tickets – Version 3.7 is not meant to work with the Events Calendar 4.05

Let me know if that helps.

Have a great day!

Geoff B.

[stellarblue]

Thanks Geoff, that helps a lot, good to know we’re on the right track.

It’s been more the 24 hours, however, and I don’t see Event Tickets Plus in our licenses area.

[Geoff B.]

Good afternoon Dustin,

Thank you for following up.

I am sorry about the delay, I just generated the appropriate license in your account so that you can enjoy the Events Tickets Plus as you should.

In order to have a smooth transition, please also read the following guide.

Is there anything else I can help you with ?

Have a great day!

Geoff B.

 

[Support Droid]

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If you still need assistance please simply open a new topic (linking to this one if necessary)
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