Just purchased license key for PRO version and it's saying not valid

[Margaret]

Hello –

I just purchased a license key for the PRO version and it’s telling me it’s not valid. (link to screenshot is below)
I am not sure why have made sure that the license key is entered correctly. Please advise. Thanks for the help!

https://www.screencast.com/t/Fn0iGYp6

[Geoff B.]

This reply is private.

[Margaret]

Hi, Geoff –

Thanks for the very thourough response. I just need the right license then that will work with this version of Woocommerce Tickets then. Is this not the same license key? I may have purchased incorrectly then. Can you point me to where I can switch this to the correct Woocommerce ticket license key? Where can I download the license key that will work with our current version of Woocommerce tickets?

We can’t make that big upgrade right now as some of our systems are tied together and based on older version. (We are aware we are running some outdated plugins, etc. but are slowly working to update those where we can without disrupting our site completely)

Any advice you can give on where I can get that other license or how I can switch the one I purchased to the correct one for Woocommerce tickets would be greatly appreciated!

[Geoff B.]

Good evening Margaret,

Thank you for taking the time to write back.

I just need the right license then that will work with this version of Woocommerce Tickets then.

I just went ahead and generated a WooCommerce tickets license for you.
You should find it under your https://theeventscalendar.com/license-keys/ page

Is this not the same license key?

Unfortunately not, WooCommerce Tickets and Event Tickets Plus are very different products (although they are in the same family).

For the record, we have officially retired WooCommerce Tickets since all of its features are included in Event Tickets Plus.

Let me know how that goes.

Best regards,
Geoff B.

[Margaret]

Hi, Geoff –

Once again, thank you so much for your help! I went to my license key page and don’t see a Woocommerce tickets license key. Can you send that another way? Here is a screenshot showing what I see on that license page. I only see the Events Tickets plus key. https://www.screencast.com/t/rB9ifLskh8b

Let me know how I can get the key you generated. Thanks!

[Geoff B.]

This reply is private.

[Margaret]

This reply is private.

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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