Just moved a site from the .biz to the .com domain

[Christina]

But I have lost my ticket sales from event bright.
What settings am I missing?

Thanks in advance!

[juanfra]

Hi Christina,

Thank you for reaching out!

How have you done your migration? Just changed the domain?

Have you checked to update the Eventbrite Auth URL in Events > Settings > APIs?

Best,

Juan.

[Christina]

Actually, it must have been a caching issue because the iframe loaded on another browser. I think when this one was transferred, it cached even though I replaced the OAuth token.
Is there a cache release for the plugin? I still don’t see it on my chrome browser, but only on the safari on my machine…
Thanks!

[juanfra]

Hi Christina,

Thank you for the follow-up.

Have you tried doing a hard refresh on Chrome? You can learn more about hard refresh according to your OS here: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/

Please let me know how it goes.

Best,

Juan.

 

[Christina]

Complete user error. It was my privacy blocker.
DUH! Thanks and sorry to waste your time!

[juanfra]

Hi Christina,

Thanks a lot for the follow-up.

Great, I’m happy everything is working as expected 🙂

Have a great rest of the day,

Juan.

[Author]

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