Just Discovered Community Manager Bundle After the Fact

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  • March 22, 2016 at 1:12 pm #1092582
    Corey
    Participant

    Hi,

    After purchasing Community Events, Community Tickets, Event Tickets Plus, and Events Calendar Pro, I just stumbled upon this Community Manager Bundle, which would have saved me a great deal of money (and also include the filter bar). Is there anyway I can have this deal applied to my account even though I have already made the purchase?

    Thanks,
    Corey

    March 23, 2016 at 9:59 am #1092966
    Geoff
    Member

    Hey Corey and thanks for reaching out!

    I’d be happy to help you with that. I do see two purchases on your account from yesterday. Would you like me to refund both of those so that you can pick up the bundle instead? Or would you like me to refund one and not the other? Let me know and I can do that for you. 🙂

    Cheers!
    Geoff

    March 24, 2016 at 5:45 am #1093334
    Corey
    Participant

    Hi Geoff,

    Thanks for touching base! Can you clarify ‘refund one, but not the other’? Is it possible to grant me access to the filter bar, and then simply refund the difference between what I purchased, and what the bundle costs?

    Thanks!
    Corey

    March 24, 2016 at 7:41 am #1093415
    Geoff
    Member

    Hey Corey!

    Sure, to clarify: I am unable to simply grant access to one product to another or move a license from product to product. I can, however, refund any purchases you have made so that you are able to purchase what you need.

    The Community Manager Bundle is $299 for a single site license. you definitely would have saved money with the bundle, so it would be better to refund that purchase so you can snag the bundle, which also includes Filter Bar at a lower total cost.

    Want me to go ahead and initiate that refund so you can grab the bundle instead? Please let me know and I’d be happy to. 🙂

    Thanks!
    Geoff

    March 24, 2016 at 10:00 am #1093524
    Corey
    Participant

    That would be great, thanks Geoff!

    March 24, 2016 at 11:00 am #1093559
    Geoff
    Member

    You bet! I have issued the refund and you should see the funds back in your account in 5-10 business days. Feel free to pick the bundle to save those bucks. 🙂

    Cheers,
    Geoff

    April 8, 2016 at 9:35 am #1100104
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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