Issues

[Toby]

Hi,

I have a few issues with adding EC to my site (its currently the free version – i’ll do the upgrade once the below is working)

I know its an issue with my theme, 2014 does work, but I am really hoping you can help me solve them. It’s one of the top 3 wordpress themes so will be good for other people too. (Bridge)

1. I have an issue with the Export Listed Events button: http://bit.ly/1LUIAgG
If you click on it, it does not download the file? It also just shows a blank page.

2. If you click on the find out more button for each event on the list page here http://bit.ly/1LUIAgG , it just shows a blank page. It does not bring up the individual event?

3. I have looked in the forum for some time but I cant see how you show a list of past events or an archive. Does one get automatically generated? The previous events button at the bottom of the list is not working, I guess for the same reason as 2 and 1.

Thanks

[Barry]

Hi Toby,

I’m sorry to hear you’ve had some issues integrating with this particular theme (Bridge).

We’re always happy to help as best we can – but we do have a policy of sticking to one issue or question per support topic. With that in mind, let’s deal with your first question here and if you need further help for your second/third items please do go ahead and create new support topics for those 🙂

1. I have an issue with the Export Listed Events button: http://bit.ly/1LUIAgG
If you click on it, it does not download the file? It also just shows a blank page.

It seems as if your theme is loading each page by ajax (ie, it is intercepting clicks on links and takes over loading of the content, I’m guessing to give a slightly different transition effect than one would normally see).

That’s not going to work here because the iCal button is basically a link to iCal data and it doesn’t make sense to do this in that particular scenario. It seems to me they must (or should) have a way of marking links that shouldn’t be subject to this sort of behaviour – can you reach out to the theme’s authors/support crew and ask about that? Basically:

How can I stop the ajax-loading behaviour for specific links? Is there a class or wrapper I can apply to mark them as links the theme should not interfere with?

Hopefully they already have a strategy for this (I’m guessing they must, for links to RSS feeds and so on), we can investigate applying it to the iCal export button.

Let me know how you get on 🙂

[Toby]

Ok thanks I will follow up with them, are the other issues related? seems a waste to open a new ticket if its the same issue as the iCal one? If it’s not I’ll happily open another one – (sorry didnt know of the single Q policy)

thanks

[Barry]

The second issue seems slightly different in nature – it’s similar insofar as your theme is taking over and trying to weave its magic, but the result of the find out more link is a 500 Internal Server Error rather than a valid and complete response.

If you try to reach one of those same events directly (try this link for example) the same thing occurs (but without the “frame” provided by the theme, we see a blank page instead).

My suspicion is a theme conflict somewhere along the line, but I see that as a fundamentally different problem and we’d need to enable debugging to figure that one out – but since it looks like a separate matter let’s open a separate topic for that.

Your third question of course is more of a general usage issue, so please do post a new topic for that also.

[Toby]

Thanks Barry, I have opened up a new ticket for that:

500 error – single event page

[Barry]

Great – and please just update this topic when you here back from the theme vendor, we can take things from there.

[Toby]

Yes I’ve sorted it now, it was the ajax issue – I managed to work around that for the plug in.

Thanks

[Barry]

Awesome, in that case I’ll close this topic – glad it’s all sorted 🙂

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