Issues with Stock Count – Please Help

[tigertoertchen]

We have huge problems with the stock count. The systems reduces the availiable tickes as well as the tickets in total. In fact we are only able to sell 50% of the tickets for one event!

I just read that you are on holiday for the next two weeks – one day after you released a not working version of a paid program.

Merry Christmas.

[Geoff]

Hey @tigertoertchen, just want to let you know we do see the issue as well and are looking at it. I’m truly sorry about this because it was ticketed for release in 4.0.3 but seems to have not been fully addressed. It’s just as unacceptable to us as it is to you and I can only apologize for the trouble right now as we continue to dig in.

I’m sorry I don’t have more to share at the moment. For now, downgrading to earlier versions of the plugins may be the best (but I realize not the most optimal) bet.

I do appreciate the heads up and for your patience. As you know, the holidays are right here and we’ll be doing our best to get something to you. I’ll keep you posted.

Thanks,
Geoff

[Geoff]

Hey @tigertoertchen,

Giving you a quick update: our developers are looking into this.

So far, we’ve been able to replicate the issue when the purchasing method is check and cash on delivery. PayPal appeared to work correctly, though we were in sandbox mode and are going to keep poking at it to see why it would behave any differently than the other methods.

No fix just yet, but we’ll continue to keep you posted.

Geoff

[tigertoertchen]

Hello Geoff and Team,

thanks for the information. This issue occurs not only with cash, but also with Coupons. We have a lot of coupons which reduce the price to 0 (=Gift Cards). In this case the problem exists as well.

Best regards
Oliver

[Geoff]

Excellent! thanks for the extra info–going to pass that over to the rest of the team. 🙂

[Geoff]

Hey Oliver,

Great news! We just released a patch to fix this. It required an update to The Events Calendar, Event Tickets and Event Tickets Plus, so please be sure to update all of those to version 4.0.4.

So sorry for the continued trouble here. I am hoping this is the last of the issue and all will be smooth sailing moving forward.

Thanks!
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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