Issues with purchase limit and attendees management

[innovanity2]

Hello,
We have one issue and two questions related to Event Tickets Plus.

• The issue is that although we set the “main ticket purchase limit”, when buying tickets nothing stops you from really buy the whole of them. (i.e. we set 2 in a 12 capacity event).

• The question is related to the usage of attendees. We have been doing orders over a ticket, we deleted the orders but the number of attendees is still there; we cannot set it to its full capacity. Do we have to delete the ticket from the event and create a new one?
  The other question related to this, where can we add a manual attendee (with his/her data) that has for example booked by phone?

Thanks in advance. Regards.

[Jaime Marchwinski]

Thanks so much for reaching out!

The issue is that although we set the “main ticket purchase limit”, when buying tickets nothing stops you from really buy the whole of them. (i.e. we set 2 in a 12 capacity event).

In other words, are you seeing that users are able to add more tickets to their cart than the purchase limit?  By default, if a user adds more than the purchase limit and adds to cart, they will only see the purchase limit in their cart.  Let me know if you are seeing something different.

In regards to your second point, if you’d like to remove attendees, you do have to manually delete them yourself.

This article may provide some further insight on that topic:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

The other question related to this, where can we add a manual attendee (with his/her data) that has for example booked by phone?

You can achieve this by integrating a third-party plugin.  I’d recommend using this one: https://wordpress.org/plugins/user-switching/

Let me know if you have any other questions!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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