Issues using Events Calendar Pro and Event Tickets

[Andy]

Hello,

We are experiencing several issues across a range of scenarios, we have a PDF to attach with some screenshots of the issues we’ve encountered and would like to share this privately.

1. Dates do not seem to be working correctly for recurring events – we are seeing “Event on unspecified date” for recurring events
2. Once number of tickets available is entered for the a series, it only displays the number of tickets available for the first event in that series:
3. If tickets are bought offline for an event in a series, there is no way to update the total number of tickets remaining for that specific event.
4. A customer who purchased 3 tickets for an event which was part of a series was sent a ticket with the date of the first event in that series, not the date that she booked for.
5. Can an email be automatically sent to the organisers email address (as well as the admin team’s) when a booking is taken?
6. Can there be the option to ask a question per booking, as well as per attendee. This would be useful if, for example, you’re asking for dietary or access requirements.
7. When you search for a venue (e.g. Event Venue) events do not show in date order, they show in the order that they were uploaded:
8. Global stock doesn’t display anywhere – e.g. if there are 15 tickets total available for an event with multiple ticket types, it looks like there are 30 tickets in total available:
9. Can WooCommerce tickets set up through the events platform be automatically coded to the ‘Event Tickets’ category?

[Andy]

This reply is private.

[Barry]

Hi Andy,

Thanks for contacting us and I’m sorry to hear you’ve experienced problems.

First off, though, I want to emphasize that we aim to stick to a policy of one forum topic per problem – this helps us process the different issues as quickly as possible while minimizing confusion. However, let’s at least kick things off by running through some of the items you listed.

Once number of tickets available is entered for the a series, it only displays the number of tickets available for the first event in that series

A number of the problems you cited seem to relate to the use of tickets with recurring events: this is not something we currently support. It’s certainly possible to attach tickets to a recurring event – but it means that each ticket you add is shared across every instance in the series … for some users that actually makes sense and for others it does not — either way, though, it isn’t officially supported at the present time.

Dates do not seem to be working correctly for recurring events – we are seeing “Event on unspecified date” for recurring events

This is, unfortunately, a current and known bug. I’ll attach this forum topic to the corresponding bug report on our internal tracker and that way we can update you once a fix is released.

Can an email be automatically sent to the organisers email address (as well as the admin team’s) when a booking is taken?

That isn’t a default behaviour but is certainly possible as via some light custom development work. It could also make for a great feature request 🙂

Can there be the option to ask a question per booking, as well as per attendee. This would be useful if, for example, you’re asking for dietary or access requirements.

I can definitely see the value in that though, again, it isn’t part of the current feature set and so a new feature request (or else up-voting any suitable existing requests) would probably be the best way to go here.

When you search for a venue (e.g. Event Venue) events do not show in date order, they show in the order that they were uploaded

In this scenario, are you performing a regular WordPress search? What sort of date order would you want to see here (given that venues themselves are not directly associated with any dates) – would it be ordering by the date of the first event attached to each venue?

Global stock doesn’t display anywhere – e.g. if there are 15 tickets total available for an event with multiple ticket types, it looks like there are 30 tickets in total available

There’s not quite enough detail here for me to understand the problem, but if you could create a new forum topic for this we can explore it in more depth.

Can WooCommerce tickets set up through the events platform be automatically coded to the ‘Event Tickets’ category?

Yes, that’s entirely possible — and used to be the default behaviour but was changed owing to the number of users who disliked this.

Perhaps the advice in this topic would help?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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