Issues after update

[Math]

Hi

I just updated to the latest versions of the plugins and i’m experiencing the latest issues:

1) i’m getting this error message on the basket page, https://www.screencast.com/t/pH0goTNEs3
2) and when i click on view my ticket i get this message, https://www.screencast.com/t/0vGiOzjKrIYv

[Geoff B.]

Good evening Math and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the error messages you are getting.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

1) i’m getting this error message on the basket page, https://www.screencast.com/t/pH0goTNEs3

This message is referring to a WooCommerce template customization that requires updating in your noo-ivent theme.

A simple solution is to remove the WooCommerce template customizations altogether until you can update the templates. This is typically done by renaming the woocommerce folder to something like z_woocommerce

As for the second issue, could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there!

Geoff B.

[Math]

This reply is private.

[Math]

Hi Geoff

there’s a third issue i forgot mention

My tickets plus is updated to the latest version but the new “buy now/RSVP now features don’t show on my events. https://www.screencast.com/t/Ty6tfIAE5ml

[Geoff B.]

Good afternoon Math,

Thank you for writing back and for the files.
However, the issue is with your version of Noo-Ivent, not it’s child theme.

I would actually need a copy of your current version of Noo-Ivent.
As a side note, if you have not already, you should be using the latest version of that theme (1.7.1)

For some reason, something is blocking the automatic gathering of system info.
Would you mind simply copy-pasting it in a private reply ?

As for your third issue, this comes form your child theme.
More specifically, you have several customizations for the different views under the /tribe-events/ folder.

These view templates need to be updated to include some of our most recent code or simply disabled.
As a quick test, you could temporarily rename /tribe-events/ to /z_tribe-events

Hang in there!

Geoff B.

[Math]

This reply is private.

[Math]

Hi Geoff

I have maned to clear issues 1and 2. Issue 3 will be sorted by my theme developer.

Thanks

[Geoff B.]

Good evening Math,

I am super stoked to hear that. Kudos!

Let me know if there is anything else I can help you with on this topic.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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