Issue with using WooCommerce to sell tickets – bypass collecting attendee info.

[Douglas]

With WooCommerce the ticket is added to the shop as a product – this creates an issue where it is possible to add and purchase a ticket from the Shop which is fine except where I want to collect information about each attendee.

Woocommerce does not enforce the collecting of info on the attendee via the ticket Fieldsets – via a Shop purchase the buyer is not asked for attendee information – is there a solution / workaround to this problem?

Many Thanks.

Dougie

[Cliff]

Hi, Douglas.

By default, ticket Products are not visible in the WooCommerce store. If you’ve changed this, clicking to a ticket Product should redirect to the Single Event page. This is because of the reason you stated–Attendee Information can only be collected when adding a ticket to the cart via the Single Event page.

Let me know if you think I can be of further help here.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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