Issue with pro and widget area

[castledesign]

Hello, I have been having an issue on my site with my widget area not showing.
After deactivating all plugins one by one I have narrowed it down to the pro plugin.. when this is activated i can not access my widgets on my website. have you had this happened at all and can you help me? thank you!

[Casey D]

Hello castledesign,

Sorry for the frustration, I believe I have run into this issue before.

I have a few questions if you could respond back!

– Is it on the front side or the admin side that breaks?
– Is the widget admin page completely blank, or does it half load?
– Which widget is it stuck if it half loads?

Here are some excellent tools for uploading some screenshots, if you would be so kind!

– Casey Driscoll

[castledesign]

Hi Casey!
Thanks for your reply.
The issue is on the back end.
When i wrote to you previously the issue I was having was that the widget page was only half loading but as of this moment it is just displaying a 404 page and taking me to the front end of the website when i choose to go to the widgets.

would you like WP login details?

Thank you!

[Casey D]

We typically try to avoid transfer login credentials if we don’t have to. If this isn’t resolved in a few more steps we can certainly resort to that though.

I believe I’ve run into this issue once before when the user had too many events for their server’s capacity. One of the Pro widgets (I believe is the ‘countdown’ widget) loads all the events into memory. If the server can’t keep up the query will stall and break the page.

It seems like you have quite a few events, 100s if not 1000s http://lennoxwave.com/events/

Can you add this code to your theme’s functions.php file, and see if you can view the widgets page?

remove_action( 'widgets_init', 'tribe_countdown_register_widget' );

Does this make sense? Let me know if this doesn’t work for you.

Cheers!

– Casey Driscoll

[castledesign]

Hi Casey! I am nervous adding code to the functions.php file
do i add it to the top? or?

Thank you

[Casey D]

Hello castledesign,

Please make sure you have a recent backup of your site before you start! I’m assuming nothing bad will happen, but better to be safe than sorry.

Here is an example of my functions.php file, I am using the Twentytwelve theme. I suggest you stick this at ‘the top’ of the file. Make sure the first ‘<?php’ is in front of the line (Yellow arrow), make sure the code is after any comments (Blue arrow), and feel free to stick it in there right after that (Red arrow).

Does this make sense? Let me know if this doesn’t work for you.

Cheers!

– Casey Driscoll

[castledesign]

You did it! thanks SO MUCH for your awesome support.. it has been awesome.

[Casey D]

Hello castledesign,

Happy it worked out!

We’d love it if you would leave us a review and let people know how much you like the plugin! http://m.tri.be/jt

I’ll go ahead and close this thread. Let us know if we can help with anything else.

– Casey Driscoll

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