issue with map view

[Hans-Gerd]

Hi,
unfortunately we have seen an issue in map view: some events will not be shown in map view
In list view anything is ok (TEC 4.3.x)
We have checked it by

• duplicating, recapturing the event etc.
• deactivating all plugins except TEC-plugins
• changing to twentyseventeen
• same behaviour on our dev environment (TEC 4.4.x)

Everything without success.
Any idea ?

Cheers,
Hans-Gerd

[Hans-Gerd]

This reply is private.

[Trisha]

Hello, Hans-Gerd!

Thank you for the detailed information as well as the updated screenshots. I’m not able to reproduce this behavior on your site.

I did also import some of your events to my local site (using the export feature from your site), while I did initially have some problems it was fixed by making sure the ‘Show Google Maps’ and ‘Show Google Maps’ boxes were checked. I also had to turn of a Chrome extension that I use called ‘Ublock Origin’.

• My suggestions for troubleshooting from here are as follows:
• Make sure the events that don’t show up in map view have a valid address or latitude/longitude.
• Make sure the Show google maps box is checked.

Upgrade The Events Calendar Plugin to our latest release version (4.4.5)

Hopefully, this will bring you to a resolution. If not please let us know and we’ll continue to help you debug.

Cheers,
Trisha

[Hans-Gerd]

Hi Trisha,
great support: the issue was the adress.

Unfortunately we couldn’t update to TEC 4.4.5 because of the issue with datepicker (am/pm instead of 24h).

Thank you very much.

Cheers,
Hans-Gerd

[Trisha]

Hello, Hans!

I’m so glad you were able to resolve this! Thank you for letting me know and for the kind words.

I’m going to go ahead and close this out but, as always, feel free to reach out if you have any other questions. I’m happy to help 🙂

[Author]

Posts