Isotope version

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  • August 25, 2016 at 9:50 pm #1156199
    Abby
    Participant

    Hi,
    I am running TEC pro with Total wordpress theme and am getting the attached message about Isotope. Total support have informed me it is because of the version of Isotope being used by TEC Pro. I wondered if that is going to be updated anytime soon?

    Many thanks,
    Abby

    August 25, 2016 at 11:48 pm #1156218
    Geoff B.
    Member

    Good evening Abby,

    Thank you for reaching out to us.
    I would love to help you with this topic.

    As a first troubleshooting step, could you:

    1. Share your latest system information by using the following instructions: https://theeventscalendar.com/knowledgebase/sharing-sys-info/
    2. Sent me a screenshot of the message in question

    Best regards,
    Geoff B.

    August 26, 2016 at 2:10 am #1156238
    Abby
    Participant

    This reply is private.

    August 26, 2016 at 8:13 pm #1156607
    Geoff B.
    Member

    Good evening Abby,

    Thank you for the screenshot and the system information.

    You are right. The Events Calendar Pro uses Isotope and it is possible that there is an incompatibility with the version from your WordPress theme.

    The best way to go about this would be if you could send me a copy of your WordPress theme in a .zip file (in a private reply) via a link to Dropbox or Google Drive.

    With that in hand, I would be in a better position to help out with the version compatibility.

    Best regards,
    Geoff B.

    August 29, 2016 at 12:15 am #1156979
    Abby
    Participant

    Hi Geoff,
    I’m away from broadband for a week so can’t do this until next Monday unfortunately. I will do so then however.

    Abby

    August 29, 2016 at 3:37 pm #1157312
    Geoff B.
    Member

    Good evening Abby,

    No worries, I totally understand.
    But I am looking forward to it when you are ready.

    Furthermore, it might be worth looking into the version of the Total theme you are using.
    There is a possibility that downgrading to a previous version of that theme might help as a workaround.

    Have a great week!

    Geoff B.

    September 4, 2016 at 6:00 pm #1159840
    Abby
    Participant

    This reply is private.

    September 5, 2016 at 11:25 pm #1160194
    Geoff B.
    Member

    Good evening Abby,

    Thank you for the files and kudos on fixing the issues with CSS as a workaround!

    I will submit the theme for a look by our Dev team and get back to you with the findings.

    Thank you for sticking with us on this one.

    Have a great day!

    Geoff B.

    September 27, 2016 at 9:35 am #1169289
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

    February 9, 2017 at 6:16 pm #1232556
    George
    Participant

    Hello!

    I wanted to share the news that we released a Maintenance Release today that includes an updated version of Isotope.

    You should be able to see this update in your wp-admin Updates page. You can learn more about the release here: https://theeventscalendar.com/maintenance-release-events-calendar-4-4-2-event-tickets-4-4-2-premium-add-ons/

    Cheers!
    George

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