Isolated Events not Displaying in Map View

[Sue Sullivan]

Hi Support,

In Map View on the central events page, there are isolated Events not being displayed. Some events/venues are displayed. Some are not. I’ve compared the information for successfully displayed venues, and unsuccessfully displayed venues, and I see not notable difference between the two.

I switched out our custom theme with Twenty 14, but this also did not fix the issue.

Please advise.

Thank you for your help!

Best,
Devon

[Brian]

Hello,

Thanks for creating a new support ticket for this.

Do you want a link for an event that does display and a link for an event that does not so I an compare.

Also, can you activate Map View so I can take a look?

Let me know.

Thanks

[Sue Sullivan]

Hi Brian,

Unfortunately, our website is now live to the public, in that a press release was sent out to media outlets, and the public is now viewing the website regularly and in bulk numbers. I can’t made edits to the Events Calendar now.

What I can tell you is that when I tried to add latitude and longitude values to the Venue page for the event, to help Google Maps to recognize the event location for mapping, it then did display on the Map View, but noticed that a separate event that doesn’t use L & L coordinates then disappeared from the Map View.

Thanks,
Devon

[Brian]

Ok thanks for the info.

I totally get not wanting to do troubleshooting on a live site.

Are you planning on setting up a staging site to test updates before doing it on the live site?

If so we could help troubleshoot the issue there. It is hard to tell otherwise what the issue is.

Could you maybe share the addresses and the L&L and what worked and what did not and I can try on my end to replicate.

Let me know.

Thanks

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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