Is there any option to cancle one ticket from an order

[Kedhar]

Hi

I need some clarity on cancellation process. could you please help me out

Is there any option to cancel one ticket and refund the amount from an order (Order having 5 tickets).

Thanks

[Brendan]

Hi there,

Thanks for emailing support. Yes, each ticket is a separate product so you would just cancel the one ticket.

Thanks,
Brendan

[Kedhar]

Thank you.

Actually, one person booked 5 tickets in a single order. Is there any option to cancel one ticket?

[Brendan]

Hi there,

In this case you would have to just do a misc. refund of the amount and cancel the attendee.

Thanks,
Brendan

[Kedhar]

Thank you.

But still i am confusing what your saying. What is misc.

Please give me one straight answer please. It is possible or not to cancel one attendee from one order.

Please say YES and NO.

Thank you

[Brendan]

Hi there,

Sorry I am confusing you.

YES, it is possible.

Further explanation: Since the order contains 5 attendees, you would need to go into Events > Attendees and delete the attendee wanting a refund. Lets say the 5 tickets costs $100 each so $500 for the order total. To refund the actual dollar amount, you would need to go Orders and edit this order. Instead of refunding the whole order, you would only refund $100. I would also make a note in the notes section of the order on why you refunded just a dollar amount and which attendee was deleted.

Hope that helps.

Let me know if you have any further questions.

Thanks,
Brendan

[Kedhar]

Thank you.

1) If i not satisfied , Is there any refund options ?

2) Is there any option to change the licence from one domain to another domain ?

Thanks

[Kedhar]

Hi

Please give me some discount.

Thanks

[Brendan]

Hi there,

1. Yes, we offer a 30 day refund.
2. Yes
3. I do not have a discount code. We run a number of sales and promotions throughout the year and you can find the latest and greatest offers listed on our <span style=”font-weight: 400;”>Deals, Coupons & Discounts!</span> page.If nothing there fits exactly what you’re looking for, I’d suggest either subscribing to our email newsletter or following us on Twitter because we also make those announcements there.

Thanks,
Brendan

[kedhar]

Hi

My client purchased tickets plus plugin on yesterday. But i am totally confusing the installation and how to use in wooCommerce .

Could you please help me some video tutorials .

Thanks

[Brendan]

Hi there,

Here are some user guides on setting Event tickets up with Woocommerce:

To achieve what you want you basically have to create an event and create a ticket for this event in the same edit page. You will find more info about how to create and manage your tickets in the following links:

https://theeventscalendar.com/knowledgebase/making-tickets/
https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

You will also find more information about WooCommerce-Specific Ticket Settings in the following article:

https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/

Here is a link to all of our Event Tickets Plus articles:

https://theeventscalendar.com/knowledgebase/plugin/event-tickets-plus/

I hope this helps! If you have any other questions at all please feel free to let me know and I’d be happy to help as best I can!

Thanks,
Brendan

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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