Invoice shows Profile Details instead of BILLING ADDRESS

[Jairo]

Hi,

I’ve just renewed Events Calendar PRO and I notice that the invoice is wrong because it shows my Profile Details but my billing address, as it appears on My Account page is missing.
According to local laws, the invoice should have company data, not user data.

Thanks

[Caroline]

Hi Jairo,

Thanks for reaching out, and I’m so sorry for the trouble here. We’d be more than glad to assist with producing a corrected copy of your invoice for your records. Would you mind taking a moment to drop us a quick email with the details of your request? (You can select the option “Help accessing my account” from the drop-down menu to display the full email form.) Please provide your order number and the information that you’d like to see updated in your message to us, and we’ll get a corrected PDF invoice sent to you promptly.

Thank you!

[Jairo]

Thanks, I’ve already sent the email.

[Caroline]

Hi Jairo,

Perfect, thanks so much–we’ve received your request over in email, and we’ll be following up with that new invoice for you as soon as possible! I’m going to go ahead and close this thread out so we can continue the conversation over there. Thanks again, and please don’t hesitate to follow up with a new thread if there’s anything else that we can do to assist! 🙂

[Author]

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