install update

[nagroup]

Sorry, a very stupid question.
I renewed my license and want to update to the latest version.
But there is no update button on the plugins page of my wordpress installation neiher can I upload the latest zip file. Then I get an error message that he plugin already is installed.

What do I have to do?

Thanks for your help

[nagroup]

deactivating the plugin showed me the update button.

[Geoff B.]

Good evening Simone and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have experienced while attempting to update.
I would love to help you with this topic.

You are right, when you are not seeing the update notice, deactivating the plugin usually works (as long as your license is still valid).

Worst case scenario, it is sometimes necessary to completely delete the plugin and reinstall it from scratch (which causes no loss of data by the way).

Is there anything else I can help you with ?

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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