Inherited website with this plugin. Want to transfer licence to my account.

[Sabrina]

I inherited a website to manage and it has the Events Calendar Tickets Plus as a plugin. I don’t have access to the account here that was created by someone else in the past. I have my own account and was running one site on it. I’ve just upgraded to the Business package so I can include the site I’ve inherited. The licence key I have is invalid for the inherited site. I copied and pasted it into the Settings on the site but it’s not showing up here on my Licences and showing as invalid on the site. How can I make my licence the valid one? I need to be able to do updates etc.

[Caroline]

Hi Sabrina,

Thanks for reaching out! We’d be more than glad to assist you with straightening out your license key issues and granting you proper access to your (inherited!) account. Would you be so kind as to shoot us a quick email with a reference to this thread and the license key in question? We’ll take a look and follow up with next steps as soon we’re able. 🙂

Thank you!

[Sabrina]

This reply is private.

[Caroline]

This reply is private.

[Sabrina]

HI Caroline,
Thanks, that is the license key connected to the account I’d like to transfer the other licence to. The URL is https://www.chatswoodsleepsrough.com.au

[Caroline]

Hi Sabrina,

Perfect, we’re almost there! I wasn’t able to locate a license key that’s currently in use on this site–do you have the key on hand that you’d like to transfer to your other account? If so, would you be so kind as to click here, fill out the form to send us an email, and include this license key in the message? (You can select “Help accessing my account” from the drop-down menu to open up the contact form on this page.) Please include a reference to this exchange in your email to us, and we’ll follow up right away to get this transfer completed for you!

Thanks so much, and we’ll see you over in email! 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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