Impossible to Add a new Ticket with Ticket Plus

[Sbastien]

Hi,

I have find a problems recently with the creation of a new tickets on my page

My Default language is the French and now I’va created the English and Italian version with WPML.

In this languages, i can’t see the tickets and more over, now, i can’t add any tickets on any page.

I see the message who says “Your tickets is created”, but, nothing in my page or Woocommerce.
No console error and no error in my server.

If you have any idea.

I can give you an accès if you need it.

Thanks for your help

Regards,

Phil L.

[Geoff B.]

Good evening Phil and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have bumped into while using our plugins with WPML.
I would love to help you with this topic.

The first thing you should know is that we do not fully support Event Tickets Plus integration with WPML yet: https://theeventscalendar.com/knowledgebase/wpml-support/

This feature is scheduled to be release later this year.
Initially we planned for spring, but there might be some pushback.

In the meantime, you could get it to partially work, but this is unsupported.

To achieve that, you will need:

1. WooCommerce multilingual
2. Some manual intervention

After creating the ticket AND saving the event, head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Using the button that forces language assignment to items (which is what is creating the issue). This can also be accomplished by deactivating and reactivating WPML.

Your ticket will now magically appear.

The only downside is that the tickets you create in other languages are not really translations of the initial ticket. They are completely independent new tickets.

Let me know if that helps.

Have a great day!

Geoff B.

p.s.: we can continue this conversation in French if you prefer.

[Sbastien]

Hi,

Thanks for your answer !

That work BUT only for the french version.

Now I can add and see the new tickets in french (test 33), but in the other language that’s doesn’t work.

In WooCommerce, my tickets go to the French Product List directly, even I have created it in the english page (Billet Enfant – EN).

Regards,

Phil L.

[Geoff B.]

Good evening Phil,

I am glad you managed to make some progress.

As stated before, this is still unofficially supported. But, here is what I would recommend for maximum chances of getting this to work:

1. Update the Events Calendar to 4.3.5 precisely (not beyond that version)
2. Make sure you have read and applied the following 2 articles:
   1. https://theeventscalendar.com/knowledgebase/setting-up-the-events-calendar-with-wpml/
   2. https://theeventscalendar.com/knowledgebase/creating-translations-for-events-using-wpml/

If that still does not work, it looks like this might be caused by the assigned language of the ticket when using the cleanup tool.

If that is the case, your only option would be to tweak that value directly in the icl_languages Database table. It is actually pretty straightforward: https://wpml.org/documentation/support/wpml-tables/

Have a good weekend,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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