impossible import events fro m facebook

[Emanuele]

Hi,
It’s been 15 days I can’t (automatically) import events from facebook.
I start the importing process in the backend, but nothing happen on the frontend.
If i create an event manually this event appear on the frontend.
Need any other specification?
Thanks
e

[Patricia]

Hey Emanuele,

Thank you for reaching out to us! I’m very sorry about this issue you are experiencing, let me help you with the troubleshooting!

Could you please go to Events > Settings > APIs tab and under Facebook click “Refresh your connection with Facebook” button to see if it changes anything?

If the issue persists after trying to refresh your connection, I would suggest you to click on “Disconnect” and after that reconnect to Facebook again.

If none of these options helps to solve your problem, can you please temporarily deactivate all of your plugins (except Modern Tribe plugins) and change your theme to another one like Twenty Seventeen and let us know if the issue persists after that?

Also, please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to import some events. All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log.

Thanks!

Patricia

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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