Imports Not Available

[Katherine]

Hello,
I have a valid Event Aggregator and Events Calendar PRO License but I still only have .csv import option available. I thought I would be able to import a Google calendar after spending all this money. What else do I need to do?

[Katherine]

I also have made sure the Events Calendar PRO is the most recent version.

[Barry]

Hi Katherine,

It looks like you should be good to go, so I’m not sure exactly what the problem might be but have some ideas we could try.

For performance reasons, we don’t continually check to see if you have a valid Event Aggregator license. Instead, this test is performed periodically and the result is cached.

If this is behind the problem, you could simply wait a few hours and try again (I realize this isn’t ideal and shouldn’t be necessary – normally it isn’t – but it could be a simple way to tackle this).

Should that not work or if you want to try something sooner, please install a plugin such as Transients Manager: wipe/clear all transients and see if the problem is resolved.

Let me know if either of these steps help!

[Katherine]

It’s working now! Thanks!

[Barry]

Fantastic!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts