Help Desk

Importing google calendar into Event Aggregator

  • Posts: 1 Topics: 1
    | Permalink

    I purchased Event Aggregator so that we could sync our website calendar with our Google calendar but when I go to import it, the plugin just asks me to purchase the add-on again and won’t let me access any other option that “Import CSV”

    Please help me figure out how to sync Google calendar using this feature. Thank you.

    Posts: 6518
    | Permalink

    Hi Kate

    I do see that your license has been activated for your site. Are you still experiencing this issue? If so, can you deactivate The Events Calendar and reactivate it, and then check that the Event Aggregator license is activate at Events » Settings » Licenses?

    Please let me know if this gets the service active for you.

    Thanks
    Courtney 🙂

    Posts: 1 Topics: 1
    | Permalink

    I deactivated/reactivated and checked the license, which is valid. But it’s
    still not letting me import anything other than CSV files.

    How can I fix this?

    Posts: 6518
    | Permalink

    Hey there Kate

    Unfortunately, this is related to a known bug that we are currently working on.

    You might have some success using https://wordpress.org/plugins/transients-manager/ to clear transients, but that hasn’t always worked. It is worth a shot.

    We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

    Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime!

    Thanks
    Courtney

    Posts: 65
    | Permalink

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

    | Permalink
    Posts: 2358
    | Permalink

    Hi There!

    Just wanted to share with you that a new release of our plugins is out, including a fix for this issue.

    Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-11-november-2018/

    We apologize for the delay and appreciate your patience while we worked on this.

    As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

    Please update the plugins and let us know if the fix works for your site.

    Regards,
    Sky

    Posts: 65
    | Permalink

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team