Importer NOT Adjusting For UTC

[Teri Inman]

Argh! We included Events Calendar Pro with Filter Bar and Importer. Have configured over one dozen iCal feeds and realize that the times are wrong. Below is the source from my iCal feed:
BEGIN:VEVENT
CATEGORIES:PTF event
DESCRIPTION:Confirmation #: 8793788\nDescription: PTF Family Fun Night at
Orr Family Farm. PS-4th grade families. http://www.orrfamilyfarm.com/\nCo
ntact Name: Sarah Roberts\nContact Number: (405) 323-6736\nContact Email
: [email protected]\nEvent Details: http://public.ser
viceu.com/calendar/EventDetails.asp?OrgKey=d2ce7f80-931f-44f2-ad5f-d994c09
97643&EventID=8793788&OccID=349682880\n
DTEND:20161012T020000Z
DTSTAMP:20160419T150249Z
DTSTART:20161011T220000Z
LOCATION:
RELATED-TO:8793788
RESOURCES:
SEQUENCE:1604191602
SUMMARY:PS/LS Orr Family Farm Family Fun Night
UID:349682880
URL:http://PUBLIC.SERVICEU.COM/CALENDAR/EVENTDETAILS.ASP?ORGKEY=D2CE7F80-93
1F-44F2-AD5F-D994C0997643&EVENTID=8793788&OCCID=349682880
END:VEVENT

This is the link to the event as it was imported on our website:
http://crossingsschool.org/event/psls-orr-family-farm-family-fun-night/

I have researched so much that I can’t even understand how it might be adjusting for time zones, etc.

PLEASE HELP!

We are in the central time zone, central daylight time. Start and end times should take the UTC time received in our import file and subtract 5 hours. If this was working correctly, then the start time for our event would correctly be 5:00 and end time would correctly be 9:00 pm. I’ve imported the .ics file into a Google calendar and it makes the adjustment just fine.

Please let me know if I’ve overlooked a setting on my site or server somewhere. I’ve looked high and low but my increasing panic might have caused me to overlook something.

This is the ICS feed configured in The Events Calendar Importer:
http://api.serviceu.com/rest/events/occurrences?departmentIds=69387&nextDays=300&orgKey=d2ce7f80-931f-44f2-ad5f-d994c0997643&format=iCal

Attached is the source ICS file from our master calendar system, ServiceU.

[Brook]

Howdy Teri,

Argh is right. I am sorry this is being such a pain. That is a bug that was introduced in the very latest version of our iCal importer. We are working on a fix right now, and it will be ready with the next version of our plugins. Until then the only option is either to Downgrading a plugin or wait it out.

Again I am sorry. Please let me know if you have any questions. Does that answer your initial inquiry here?

Cheers!

– Brook

[Teri Inman]

Thanks. I rolled back to the previous version and all is good.

[Brook]

Hey I am happy that worked for now. Again our apologies for releasing the plugin with such a big bug init 🙁 . We’re doing our best to correct it ASAP.

Thank you for getting back and confirming that this solution works for now. Keep an eye our for an update in about a week. Our QA team is working hard on this release to make sure it’s up to snuff.

– Brook

[Geoff]

Hey there, just a heads up that we released iCal Importer 4.2.5 moments ago and it included a fix for this issue. Please do update when you have the chance and definitely let us know if you continue to have any issues at all.

Thanks so much for reporting this and for your patience while we worked on a fix. 🙂

Cheers!
Geoff

[Author]

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