Import tool not importing new events correctly

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  • Author
    Posts
  • #1042300
    kcswebs
    Participant

    Hi,

    I currently have 127 events set up in the Events Calendar Pro, and I have tried to add 9 new events, and they are not showing after running the import tool.

    The screenshot below shows the quick log/report once the tool has ran.

    View post on imgur.com

    This screenshot shows when I dont import the event details.

    View post on imgur.com

    This screenshot shows the success message received once the import has completed without the event details being imported.
    http://imgur.com/5UXu7Si

    I’ve tried different text in the event descriptions, some work and some dont. They are all in plain text saved in the correct csv file. I notice someone else in the forums had the same issue but got around it by not importing the event details, this is not an option for me goig forward.

    Can you advise on what is required in order for this to work correctly each time please?

    Thanks

    #1042652
    Brook
    Participant

    Howdy kcs,

    Thanks for reaching out about this. I would love to help you figure out what’s oging on. Could you provide me with a copy of the CSS file that is failing to import? If you have dropbox or something similar could you upload it and share a link. Or if you prefer you could email it as an attachment to support @ this website. From there I can try importing it myself and further investigate the problem.

    Cheers!

    – Brook

    #1042660
    kcswebs
    Participant

    This reply is private.

    #1043313
    Brook
    Participant

    Thank you for sharing the file! I noticed the same thing when I tried to import it. But I noticed the file is ANSI encoded. It needs to be UTF-8 or else the calendar can not import it.

    One way to convert the files is to import them into a spreadsheet program like Google Docs, then export them as a CSV. This will correct the funky encoding issues and allow you to import them as is. Or if the program you used to create these allows you to change the character encoding, select UTF-8 instead of ANSI and you’re golden!

    Does that all make sense? Will that work for you? Please let me know.

    Cheers!

    – Brook

    #1076295
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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