Import Not Working

[allenwmichael]

How do I get support for importing events? I purchased event calendar pro so I could add additional fields which I did successfully, though after importing the CSV I don’t see any of the events from the CSV in our calendar. Can someone please help? I made sure the format of the event start date and times were correct as well and have an event name. It says the import worked successfully however it says it added one event which doesn’t make sense because I have many events in the CSV file.

[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with the imports. I will try to help you get this sorted.

Looking at the csv file you provided, I do not see any event titles. Each event must have a unique name/title and event dates and times to not be considered the same event when importing.

You can read more about structuring a CSV for import here: https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[allenwmichael]

You should consider making a change to this then. I do not want different event titles. You should be able to tell each event is unique based on the start time and end time of the event, or distinguish this based on each more row. This is a big flaw in how the import function works.

[Sky]

Hi again,

To clarify, you don’t need to have a unique title for each event, but a unique combination of title, date and time.

People sometimes have different events at the same time, while others have an event with the same name but at different times. The only way for this to work is to use a combination of the two when importing or updating events.

Every post in WordPress needs to have a title. You can simply fill in the same title for each event if you’d like, but you need to have a column for the event title for the import to work.

Hope that’s clearer.

Thanks,
Sky

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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