Images Not Uploading Properly for Community Events

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  • July 30, 2017 at 12:26 pm #1328137
    carcal1
    Participant

    Hello,
    I just noticed that when a guest is adding an event and uploading an image they are given this error.
    Note: if they are not uploading an image everything works fine.


    In Chrome

    This page isn’t working

    livingfla.com is currently unable to handle this request.
    HTTP ERROR 500


    In Explorer
    HTTP 500 error
    That’s odd… the website can’t display this page
    The site may be under maintenance or could have a programming error.
    Try this
    Go back to the last page
    Try contacting the website’s owner

    Note. The event and image are actually uploaded when i look at Pending Events however the image is not attached to the event and the image is not displaying a thumbnail when i look at my Media Library.

    Can you help me solve this?

    Thank you,
    Cary

    July 31, 2017 at 2:14 pm #1328481
    Patricia
    Member

    Hi Carry,

    Thanks for contacting us!

    I’m very sorry about this issue you are experiencing. The 500 internal server error is pretty generic. Can you please enable WP_DEBUG and WP_DEBUG_LOG and share with us any messages you see while trying to upload images to your CE calendar? All WP_DEBUG messages will be stored in a debug.log file in /wp-content/debug.log. This would help us to identify the cause of the issue you are experiencing.

    If you have any other questions in the meantime, please let me know!

    Patricia

    July 31, 2017 at 2:40 pm #1328494
    carcal1
    Participant

    This reply is private.

    July 31, 2017 at 3:33 pm #1328515
    carcal1
    Participant

    Hello,
    I fixed the issue.
    it was the Plugin – WP Smush

    When I deactivate it the problem was resolved.

    Can you recommend a different image optimization plugin that will be compatible?

    Thanks,
    C

    August 1, 2017 at 7:59 am #1328762
    Patricia
    Member

    Hi Cary,

    Good to know you were able to find out the cause of your problem! I’m afraid we don’t have an official recommended image optimization plugin, but I’ve tested EWWW Image Optimizer in my own site and it worked as expected.

    I hope this helps! Let me know if you need anything else and have a great day 🙂

    Regards,

    Patricia

    August 23, 2017 at 9:35 am #1339136
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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