Help Desk

I'm trying to checkout and I get a The provided card was declined"

  • Posts: 36 Topics: 13
    | Permalink

    Hello,

    “The provided card was declined, please use an alternate card or other form of payment.”

    I’m using Paypal and had no problem before. I do not have an alternate payment.

    I would like to checkout and renew my plugins so I can update them.

    Please let me know

    Jo

    Posts: 6978 Topics: 2
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    Hi Jo,

    I’m sorry to hear that you bumped into issues when trying to upgrade.

    Please give me some time until I look into this. It shouldn’t take long.

    Meanwhile I do that please also check in your PayPal account if you can find any further information on why the transaction was declined, and share it with me in a private reply here.

    Thanks,
    Andras

    Posts: 6978 Topics: 2
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    This reply has been marked as private.
    Posts: 36 Topics: 13
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    Ok,

    I’m talking to Paypal now. I will let you know the answer they tell me

    Jo

     

    Posts: 36 Topics: 13
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    Hello,

    Ok it seems that my plugins have been renewed and I see a pending
    subscription for $497.

    I am to pay $170 USD to renew 3 plugins.

    Paypal said the payment did not go through yet.

    I will put money on my credit card as this is what is tied to my account
    and why it won’t go through to my bank account.

    Let me know what steps to take t make sure I do not get charged $497USD.

    Thank you

    Jo

     

    Posts: 6978 Topics: 2
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    Hi Jo,

    Good to hear there is progress.

    I do see your order for the 3 plugin renewal with some coupons and the order amount is the $170 you mentioned. However the order at the moment is in failed status and I don’t see your licenses renewed yet.

    It can be that you will need to place the order again with the coupon codes you used. (I will also check this internally.)

    If you use coupons then you will pay the discounted amount now. However for future renewals, if you don’t have any discount coupons, or you are not ordering a bundle, you will need to pay full price.

    Let me know if there’s any news. I’ll also get back to you if I find out anything.

    Cheers,
    Andras

    Posts: 36 Topics: 13
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    Hello Andreas,

    I cannot seem to add anything to my cart as it still says to it will expire in 2019. When I go to upgrade to Business ( This is why I get the price of $170) it won’t let me add anything to cart.

    I really need to update my plugins as they do not seem to be working properly.

    Please let me know how to proceed.

    Cheers

    jo

    Posts: 6978 Topics: 2
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    This reply has been marked as private.
    Posts: 36 Topics: 13
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    This makes no sense as I upgraded my other two plugins after Dec 17th( in
    Feb) and was able to get the discount with upgrade.

    I would have bought them at $170 if this problem did not occur. I would
    like to pay $170 as it feels like you are taking this situation to
    overcharge me.

    I have already cancelled the other order.

    You coupon is still almost twice of what I would have paid.

    Please send me a coupon so that my amount is 170.

    Thank you

    Jo

    Posts: 6978 Topics: 2
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    This reply has been marked as private.
    Posts: 65
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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The topic ‘I'm trying to checkout and I get a The provided card was declined"’ is closed to new replies.