iCal Importer not importing all events from Outlook or Google Calendar feed

[twkmedia]

Hi Support,

We have used your iCal Importer plugin for 2 websites which require an auto-updating calendar. One uses an Outlook feed and the other uses a Google Calendar feed. Neither are working correctly.

The Outlook calendar only pulls in a couple of events, where there are hundreds in the feed. (There are actually 5 separate feeds from 5 Outlook calendars, and none work correctly). The Google Calendar doesn’t pull in any events and says “Your search returned no results. Please adjust your search.”

The scheduling seems to work for the Outlook feeds but doesn’t actually pulls in new events.

We’ve tested both Calendar feeds using a native Calendar app on our desktops and all is fine. For the meantime, we’ve resorted to using a static CSV file.

Can you shed any light on this?

Thanks

[Josh]

Hey,

Thanks for reaching out to us!

I apologize for any inconvenience that you’ve experienced in using our plugins. Would you mind sending links to the feeds that you’re trying to import so we can do some tests of the feeds?

Thanks!

[twkmedia]

Hi Josh,

Thanks for getting back to me. Sure, the feeds are below:

Google: https://www.google.com/calendar/ical/nhehs2015%40gmail.com/public/basic.ics

Outlook:
– webdav.venuecom.com/calendar/BMS/calendars/Performing_Arts_Calendar.ics
– webdav.venuecom.com/calendar/BMS/calendars/Senior_School_Events_Calendar.ics
– webdav.venuecom.com/calendar/BMS/calendars/Sports_Calendar.ics
– webdav.venuecom.com/calendar/BMS/calendars/Junior_School_Calendar.ics
– webdav.venuecom.com/calendar/BMS/calendars/Marketing_and_Admissions_Calendar.ics

Cheers

[Josh]

Hey,

Awesome! Thanks for sending these. We’ll do some tests and see if we able to replicate/diagnose an issue here.

Thanks!

[Kris]

Josh – I’m also needing help with this. I see a plugin that says it will fix this, however it removes imports from google cal and iPhone, only supporting Outlook.

I’m hoping to use all import methods.

Wanted to check in, before attempting to figure it out myself.

The plug in states something about the header ine export file being an issue?

https://github.com/afragen/the-events-calendar-outlook-import-fix/blob/develop/the-events-calendar-outlook-import-fix.php

[Josh]

Hey twkmedia,

Sorry for the delayed response. I’ve tested the links you’ve provided and ended up seeing almost the opposite of what you’ve described:

• Google Calendar feed seemed to import as expected. The feed link above found and imported over 30 events. Did you ensure that all of the “Refine Results” section was empty when attempting to import?
• I was unable to get any of the Outlook feeds to work. Do these happen to be private feeds?

Thanks!

[Josh]

Hey Kris,

Thanks for reaching out to us! The link you’ve provided is actually for the export of the .ics file from our plugin and importing it into Outlook. Rather than importing from Outlook into The Events Calendar.

However, would you mind opening a new thread? There are many different causes for different issues and opening a new thread ensures that we’re able to address every customer directly and completely without having to juggle different problems within the same thread.

Thanks!

[twkmedia]

Hi Josh,

Yes, this is pretty much what’s happening to us too. Nothing or almost nothing is being pulled through by the importer.

No, all feeds are public.

Thanks

[Josh]

Hey twkmedia,

Sorry about that, based on the initial thread it seemed like the results of my tests were different than what you were describing. As a test, are you able to export the file and try to import the file directly rather than using a feed link? When I tried to import the error was an access type error for those Outlook feeds so our system was never able to do anything with those links.

Thanks1

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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