ical feed for app

[Nico]

Thanks for following up April!

‘Use the local timezone for each event’ means that the Timezone setting used for each event is the one defined in each ‘edit event’ page. If all events are occurring in the same timezone, I recommend using the other option ‘Use the site wide timezone everywhere’, then the general timezone of the site will be used instead of the one defined in each event.

Please try to set this up correctly and let me know if there are still troubles with the feed,
Best,
Nico

[Bryan Finley]

hi nico,
i did what you suggested and it updated the time in the feed but it is still incorrect. it was showing in the feed as PDT timezone (3 hours later) even tho all settings were set to EST. Now it is showing as 2 hours earlier than EST. for example, christmas pause event is showing as 5pm when it is supposed to be 7pm. i took a picture of the setting in wordpress showing i have it set to est and how it is showing the local time correctly at 9:36am (you can see on my computer it matches).
i asked the app people to make sure the issue was not on their end. they checked and said it is the way it is coming thru on the ical feed. they made some comments and asked me to share with you:

“Oh no! I was hoping that setting the Dashboard to PST would manually adjust the time back 3 hours as it appears in the App. Rats, it doesn’t look like that adjusted the iCal feed. It might be worth reaching out to your website provider to ask them for some help, as there isn’t anything more I can think to change from my end.

I would ask your website provider about how the Time Zone is included into the iCal feed. My colleague and I noticed that the iCal feed is currently using the time zone code of UTC+0, which is actually the London time zone. We would expect that the iCal feed would include the correct UTC for the Eastern United States, which is UTC+5.

You can see it here in the iCal feed. TZID is the code for Time Zone:

BEGIN:VEVENT
DTSTART;TZID=UTC+0:20161030T114500

DTEND;TZID=UTC+0:20161030T131500

DTSTAMP:20161123T205714

CREATED:20160908T002030Z

LAST-MODIFIED:20161010T230102Z

UID:[email protected]

SUMMARY:Newcomer’s Lunch

Perhaps you can forward this information along in an email to your website provider 🙂

I’m so sorry that the timezones are giving us trouble April, but it appears the website system and our system are having trouble communicating with each other in a way I haven’t seen before. Let me know if I can be of any more help as you write to your website provider, and keep me in the loop if they can offer any additional information!”

[Bryan Finley]

now that i made the adjustment that you suggested, all of my times are off in the website calendar. for example, christmas pause on dec 2nd was input at 7pm-930pm and is now showing 2pm to 430pm on the website calendar. and still showing incorrectly in the ical feed for the app at 5pm-730?
so i went into the event to edit and saw the times were still set to 7pm but the UTC field below said utc-0 instead of utc-5 for est. if my settings are set to est, why is the utc field being auto set to utc-o? i adjusted that for the particular event, but i shouldnt have to manually set that every time?

[Nico]

Thanks for following up April and sorry to hear this is still an issue for you.

I suggested using the global timezone for every event, and setting the correct timezone in the site. If this doesn’t work for you, just revert the settings to what you had before. Sorry if this messed up with your site event times.

Regarding the encoding of the feed and the comment from the app developers, they are right about it. But it seems that now when the coded has been changed it’s showing the correct timezone headers: http://www.hopenc.org/whats-happening/?ical=1. I’m not sure how your site/events timezone were configured before but seems to be right now. Maybe the time is not correct but that’s because the site is converting the previous dates to UTC-5. So for example ‘Worship Service – 10am’ is showing at 5, because the timezone in the events must be UTC +0. Makes sense? if that’s the case let me see if I can write a snippet to bulk update event timezones, and bypass the manual edit.

Please let me know if this is the case of ‘Worship Service – 10am’ and all other events,
Best,
Nico

[Bryan Finley]

No, they are not all the same.
Christmas pause is dec 2 at 7 pm in the calendar but in the iCal feed it’s showing in the app as starting at 10pm (3 hours later)
But then for the Ephesians class, it starts at 930am est, but is showing in the iCal feed as 730am (2 hours earlier).
The worship service at 10 is showing up at 8am (2 hours early) and Christmas Eve is at 630pm but showing as 930 in iCal (3 hours later)

[Nico]

Thanks once again for your reply and sorry this is taking so long to resolve.

Can you please let me know what’s the current setting for timezone in the site? Also, what’s the current timezone mode setting in The Events Calendar? Finally what’s the time and timezone set for each of the events who mentioned?

There seem to be two offsets, 3 hours later and 2 hours earlier. I think this is because the events have different timezone settings. Hopefully the information requested above will show what’s going on.

Best,
Nico

[Bryan Finley]

use the sitewide timezone everywhere is the events calendar setting and WP setting is UTC-5
broken down by event:
christmas pause is utc-5
ephesians class is utc-0
worship service is utc-0
christmas eve service is utc-5

[Nico]

Thanks for checking that form me April!

Could you set all events to UTC-5. It seems that the ics is converting the event start times based on the Event timezone. If all events are in the same timezone at least the offset in the feed will be always the same and easier to fix.

Please let me know if this is true and send me the link to the updated feed,
Also thanks for the patience while we work this out,
Best,
Nico

[Bryan Finley]

you mean manually always switch each event to utc-5 when i first put them in the calendar?

[Bryan Finley]

i went ahead and adjusted all events to utc-5

[Nico]

Thanks for doing so April!

Are things looking good now on the App? I see the start/end times and the timezone are correctly set for ‘Christmas Pause – 7pm’ event in the feed:

BEGIN:VEVENT
DTSTART;TZID=UTC-5:20161202T190000
DTEND;TZID=UTC-5:20161202T213000
...
SUMMARY:Christmas Pause -7pm
...
END:VEVENT


Please let me know if this is resolved now,
Thanks,
Nico

[Bryan Finley]

No tney are still showing 3 hours later in the app. For example the Ephesians 930 class is still showing as 1230 in the app.

[Nico]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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