I paid and I did not receive

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  • #1275086
    KIRK DOUGLAS
    Participant

    I paid $ 60 for the promotional pluguin
    Community Tickets and so far I have not received the download, I want you to send me the file or give me back my money.
    Please see payment history.

    #1275213
    Courtney
    Member

    Hi Kirk

    I’m sorry that is happening. I looked at your profile here and don’t see a record of your purchase for that particular plugin. We’d be happy to help sort that out for you.

    Please send an email to support [at] theeventscalendar [.] com. Include your order number, a copy of your confirmation email, or the payment method (Stripe or PayPal) and transaction ID?

    Thanks!
    Courtney 🙂

    #1286342
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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