Hi Don and thanks for getting in touch!
Aw man, that’s no good. I hate it when I see our plugin not working right out of the box. While this does not happen a lot, most times it does turns out to be a relatively simple fix, like a change in settings.
I would wager that that there is likely a conflict with either the installed theme or another installed plugin. the fact is that something like this can pop up for a number of reasons but it’s tough to tell for sure without some testing and more information.
We’d be happy to to look into this with you if you are willing to open a thread in our WordPress.org support forum. Or, if you’d prefer a faster response time, you can purchase a license for any of our premium extensions and that will grant you access to the support forums on this site.
Either way, we’d be happy to help!
Cheers!
Geoff