I get an error when buying the events calendar pro.

[Rein Ridder]

Hello,
I’m trying to buy the events calendar pro but i keep getting the following error message:
Error: “Invalid string: {“errors”=>{“stripe_error”=>{“0″=>”Your card was declined.”}}}”
I don’t think this has something to do with my card as it works perfectly somewhere else. Is there a different way to do a payment?

Best Regards,
Rein

[Leah]

Hi Rein,

I’m sorry the purchase process is giving you trouble! You might want to double check that the address you are putting in the order form matches the address registered with the card. If that still doesn’t work, is there another card you might be able to use?

If you keep having trouble, you can email us at pro (at) tri.be and hopefully we’ll get things straightened out.

Best,
Leah

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

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