I don’t want to renew

[Neal]

But I cannot find a way to cancel.

[Courtney]

Hey there Neal

So sorry to see you go. Head over to https://theeventscalendar.com/my-account/payment-methods/  to disconnect your payment method.

 

Also check out https://theeventscalendar.com/my-account/subscriptions/ to turn off your subscriptions.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Neal]

Hi Courtney,

I don’t see any active subscriptions in my account yet I still received an email indicating my license expiration date is coming up and I need to renew.

When I follow your instruction: Also check out https://theeventscalendar.com/my-account/subscriptions/ to turn off your subscriptions. This is what I get.

My Subscriptions
You have no active subscriptions.

Basically the same on the payment link too—no payment method on file.

[Courtney]

Hey Neal

I see that LaToya responded to you via email. Your order is too old to be a subscription so you doesn’t have to worry about auto-renew. You can just ignore the emails, and there is even a link at the bottom of all renewal emails that you can click on to stop getting notifications.

Is there anything else I can help you with?

Thanks
Courtney 🙂

[Neal]

nope. that is all I need. Thank you Courtney.

NEAL SHOTWELL
PRESIDENT
RIO RANCHO YOUTH CHORUS

[Courtney]

Great. I’ll close out this thread for now.

Thanks
Courtney 🙂

[Author]

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