I do not understand my “Account purchase”

[Steve Valencia]

I need help with my recent upgrade purchases. I do not know why, if I just purchased a license for pro, that I am being notified that I renewed an item. Really? Renewed when I just purchased it last week.
I was trying to upgrade everything to Agency. Please help. user: [email protected]

[Nico]

This reply is private.

[Steve Valencia]

I have another purchase today Order: 1151146 in trying to upgrade. We need to get this corrected. Yes refund and yes agency bundle. Need this done asap as I am starting work on this in a few hours.

[Nico]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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