I can't renew my plugin.

[livelung]

I renewed by plugin but I still receive the message “sorry, this plugin is out of installs.”

[Geoff]

Hi @livelung! Looks like you’re a long-time customer but a first-time poster here in the forums — welcome. 🙂

If you’re seeing that notice, it means that your plugin is registered to a different site. If you want to check where the plugin is currently registered, log into this site, head to My Account > Downloads and follow the steps in this article to identify where the license key is and whether you need to move it.

Will this work for you? Please let me know.

Cheers!
Geoff

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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