i can't login while i bought plugin

[iman bahrami]

Hi,
I bought event ticket plus plugin in your site,and i receive email with this title: Your account on The Events Calendar
We can’t login in site and download our product.
Please help us as soon as possible.
Thanks a lot.

[Nico]

Hi there Iman,

Thanks for getting in touch with us and sorry to hear about the troubles with your account.

I could find your user information in our database, this means your account exists and it’s active. The associated email is the same you used when posting this thread and if you don’t remember your password you can do a password reset → https://theeventscalendar.com/my-account/lost-password/

Please let me know if this helps,
Best,
Nico

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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