I Can't install latest version. License key is out of installs message.

[John Cooper]

I Can’t install latest version. License key is out of installs message when my site is the only one using the license key.

Message
There is new version of The Events Calendar PRO available but your license key is out of installs.
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Thanks.

[Brook]

Howdy John,

It would be my pleasure to assist with this.

Are you on a WordPress Multisite perchance? If so, can you visit the licenses page where you input the license key, then copy/paste the URL to that page in a message here? I would like to examine the URL as it might yield some clues as to whats happening.

Cheers!

– Brook

[John Cooper]

Hi Brook,

Thanks for your reply.

No, it is a single site with an exact copy under a /development folder.

[Brook]

This reply is private.

[John Cooper]

Thank Brook, we didn’t have the domain control when purchasing the license, this is why we registered the IP while developing a new site. I will follow the link you sent and let you know how it goes.

[Brook]

I completely understand. And that’s no worries. Transferring a license is easy and only involves a few clicks.

Cheers!

– Brook

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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